policy
A university community is comprised of three actors; student, faculty, and staff members. Among them, in many cases, the staff remain the hidden group, always working behind the spotlight. However, the final pieces of the puzzle always go through the hands of staff members who facilitate students’ and faculty members’ studies and research.
The Office of Administration recently published two books: “In KAIST, Administration Should Be Done Scientifically Too,” and “A Life of Staff Called K.” The books describe ways to propel administrative innovation and organizational changes, seeking to increase the value of staff members’ working scope and their professionalism. These are the result of the 43-member Administration Advancement Committee’s year-long research to improve institutional efficiency. The 43 staff members voluntarily participated in the publication.
The books cite “the independent and self-motivating administration" as an ideal environment to make professional staff members. And the institution is responsible for creating such an inspiring environment through innovation.
“This will highlight the guiding role of our 550 staff members, who are at the frontline serving students and faculty. Based on the analysis of these valuable books, we will provide various educational systems and revise current HR system to enhance our staff’s career performance,” says Ki-Han Kim, Associate Vice President of Administration.
According to “In KAIST, Administration Should Be Done Scientifically Too,” 48% of students and faculty expressed negativity regarding the staff members’ performance in the administration offices. Meanwhile about 50% of them expressed satisfaction for the services provided by their department offices. The book analyzed which side current administration system should address more.
The book reports that 55% of staff members also cited professionalism as a priority for their career building. However, 65% of them confessed that they rarely have strong sense of ownership, which leads to passive working performance. Despite such passive attitude, 84% of them showed strong fellowship with their colleagues, a promising signal to the future administrative services and systems.
These books identify four prescriptions for advancing administration services: improving the HR system, building professionalism, establishing smart working systems, and creating an efficient organizational culture.